[Incident] Some structure files (xyz, cif, etc.) cannot be opened in Notebook

Incident Report for Matlantis

Resolved

This incident has been resolved.
Posted Aug 27, 2026 - 19:32 JST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2026 - 19:29 JST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 27, 2026 - 17:58 JST

Investigating

We are currently investigating this issue.
Posted Aug 27, 2026 - 17:42 JST
This incident affected: Matlantis (Japan), Matlantis (US), and Matlantis (EU).